Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2004). Service management : operations, strategy and information technology (ed.4). New York: McGraw Hill.

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J. "Service management : operations, strategy and information technology". ed.4 New York: McGraw Hill, 2004. Buku Tercetak.