Gaya APA

Azevedo, A, D., Pomeranz, R. (2008). Customer Obsession: How to Acquire, Retain and Grow Customers in the New Age of Relationship Marketing . New York: McGraw Hill.

Gaya MLA

Azevedo, Abaete, De., Pomeranz, Richardo. "Customer Obsession: How to Acquire, Retain and Grow Customers in the New Age of Relationship Marketing". New York: McGraw Hill, 2008. Buku Tercetak.